FREQUENTLY ASKED QUESTIONS
Come on, don't be shy. We're always ready to answer your inquiries.
ASK AWAY .
Before you arrive.
How do I reserve a room?
- To reserve a room please send your contact details (Name, email Address, mobile number, and flight details) to either the following: email address, facebook page, and mobile number. We will use your email address to send you booking specifications.
What security deposit is required?
- We require 50% down payment in order to confirm your booking. The other half is paid upon check-out.
When is the deadline of payment?
-Deadline is 3 days upon receipt of booking request sent through your email address.
How do I pay?
- Modes of payment include bank transfer (BDO and PNB), LBC or Cebuana Lhuillier Pera Padala and online payment using your visa/MasterCard (This will be facilitated by Pay Pal for secure payments).
What types of amenities are included in your rooms?
- All our rooms are included of the following: private CR with hot and cold shower, air conditioner and cable television.
When can I check-in and check-out?
- Check in is at 2:00 PM and Check out is at 12:00 NN
Do you provide transportation to and from the airport?
- Yes.
During your stay.
Do you offer package tours?
- Yes, we are facilitating tours and we will be very happy to help you explore Batanes during your stay. Just inform us ahead of time and we'll send you our tour options.
I want to do a Do-It-Yourself tour. Is it possible?
- We encourage you to support our community by booking tours being facilitated by accredited Ivatan guides.
How can I get an early check-in
- Early check-ins can be accommodated provided that the room is not occupied by a previous guest. You can, however, leave your belongings to our staff for safekeeping.
Do you offer extra bed and extra breakfast?
- Yes, we offer extra bed on specific rooms. Meanwhile, extra breakfast will be charged at Php 150.00
After your stay.
How can I get the copy of my bill?
-Please inform the front desk or contact us so we can send you the email of your booking specifications.
How can I provide feedback on my stay?
- You can rate our hotel using TripAdvisor or at our facebook page.